Shipping policy

Shipping Policy

Last updated: August 2026

At Twenty1, we work to get your order packed and shipped as quickly as possible.

1. Order Processing

Orders are generally processed and shipped within 1–2 business days after the order is placed. Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Once shipped, orders are generally delivered within 3–7 business days, depending on your location and courier service.

Delivery times may vary due to weather, holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

4. Tracking

Once your order has been shipped, tracking details will be shared with you through the contact information provided while placing the order.

5. Incorrect Address

Please make sure your shipping address and contact details are correct before placing your order. Twenty1 is not responsible for delivery failures or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact us. We will coordinate with the courier and assist you in resolving the issue.